Our Commitment To You
We aim to keep your experience with Johnsons Stalbridge Linen Services as seamless as possible. Our highly trained and experienced staff are committed to providing you and your company with a level of customer service support second to none.
Customer Liaison
We have fully trained service teams at each of our depots who will ensure that all your day to day requests for advice are dealt with speed and efficiency.
An Area Service Manager is assigned to each of our customers and will be available to visit on a regular basis to check that you are satisfied with the service we are providing. To find out who your Area Service Manager is please visit our Meet the Team page.
Deliveries
It is our commitment to deliver to you on a regular, agreed basis. Although it is difficult to stipulate an actual time, every effort will be made to arrive within 1 hour of our normal time.
We scored 87.5% in our recent Customer Satisfaction Survey.
Our Support
We understand how much hard work goes into running your business. That is why we do everything we can to make sure your service is as trouble free as possible.
Managing Your Linen
To ensure your linen is managed correctly, all collections should be accompanied by a completed laundry ticket.
For further information on how you can manage your linen stock levels, please click here.
Investing in our environment
At Johnson Service Group (JSG) we believe that embedding a best in class sustainability programme throughout our operations will help position us as a leader in responding to the challenges faced by the textile services industry and prove to be a differentiator for our customers. Read more click here.
Customer Satisfaction Survey
At Stalbridge Linen we strive to provide consistent first class service, which is why every year we use a company called Leadership Factor to survey our customers. We discover what improvements we need to make to achieve world class service.
Service Team
Our dedicated service team are always available if you have any queries from delivery discrepancies to requiring additional stock. Should you wish to arrange a visit or a stock take you will need to contact your Area Service Manager. To find out who your Area Service Manager is please visit our Meet the Team page.
Invoice
Each month you will receive an invoice. Any queries should be reported in 7 days to your customer service team. For an understanding of your invoice and how to pay, please click here.
Our Customer Portal
My Stalbridge is a portal which allows our customers to access their account details on the internet. Our customers can view their details, copy invoices, linen usage, delivery details and much more.
To access your account information, please click here
Customer Survey
We aim to be the industry leader in delivering service and product quality. This is why we employ the leadership factor www.tlfresearch.com to survey our customers every year.
We conduct a survey as feedback is very important to us, it enables us to improve our products and services for our customers. If you have any comments for Stalbridge please do not hesitate to contact us at enquiries@johnsons-stalbridge.com
Download our latest Customer Satisfaction Survey results here.
Meet the team
We have built up a reputation through our reliable, innovative service. Our long standing staff always strive to work hard, offering impeccable customer service.
